To celebrate #TeamSprouts, we’re highlighting Dre Dorsey, Produce Clerk at store #138 – Cedar Park, TX, for regularly exhibiting his customer-centric attitude.
Dre is known as a trusted team member who always puts his customers first. He’s a leader of the Sprouts culture who exemplifies having a customer-centric mindset and is a great example for others to follow. This is why it was not surprising for Roland Trevino, Assistant Store Manager, to see Dre helping a customer in need: “I took the photo of Dre during a busy Saturday. At the time, he didn’t know I witnessed the entire interaction,” Roland said.
While working, Dre noticed the customer getting frustrated with her phone, and he approached her to see if he could help. The customer was a first-time shopper at Sprouts and wanted to view our weekly ad and digital coupons for savings. He showed the customer how to download the app, and how to navigate it as well: “Dre was very patient and took his time to make sure she was comfortable with using the Sprouts app. The customer was so thankful and appreciated that he acknowledged her and took the time to help her out,” Roland said.
Even something that seems as small as helping a customer sign up for the app can go a long way in showing you care that our customers have a great shopping experience.
Celebrate how you and your fellow team members are helping each other and our customers. Share a photo or video on Instagram or Twitter and tag #TeamSprouts, @Sprouts and #LoveSprouts.